The service visit
What happens during cleaning
A service visit consists of several steps that together ensure the hygiene and function of the unit.
When our service team visits a construction site, it is about more than simply emptying the tank. First the waste tank is emptied properly and the sanitary fluid renewed, so that odours are bound and the biological breakdown process in the tank works. Then the cabin, seat, handles and interior walls are cleaned. Consumables such as toilet paper are restocked, and the unit's technical parts, such as the door lock, ventilation and, where present, the hand-wash station, are checked for function.
If anything is noticed, such as damage caused by site operations, the service team reports it back so that we can clarify with you whether an additional measure is needed.
What is included in the price and what comes on top
On long-term rentals from four weeks, one service visit per week is included in the weekly price, on every site and for the whole rental period. For most construction sites that is the right interval. Whether it is enough depends on how many people use the unit and which construction phase is running: on small sites with few people a week is usually generous, in labour-intensive phases with several trades at once a second visit per week or a second cabin can make sense. We agree both with you and charge them separately. Short-term rentals for one to five days have no fixed cleaning interval; the cabin arrives clean and filled, and an interim clean for multi-day jobs is arranged in advance.
How to tell the interval does not fit
- The tank is visibly very full well before the next service date.
- Consumables such as toilet paper regularly run out before the next visit.
- The workforce on site has increased noticeably, for example through an additional trade.
- Feedback from staff points to unpleasant odours or a lack of cleanliness.
- The construction phase has changed, for example from shell construction to fit-out with more people on site.
If you notice one of these signs, talk to us. An additional service visit or a second unit can be arranged at any time without changing the rental contract.
Thinking about the service interval across the construction period
Especially on longer construction projects, the need changes over time. In the shell construction phase there are often fewer people permanently on site than during fit-out, when several trades work in parallel. It is worth checking after the first few weeks whether the weekly visit is enough or whether an additional visit or another cabin is the better solution. Read more on planning the location across the whole construction period in our overview of site toilets.
Frequently asked questions
Is the weekly service included in the price?
Yes, on long-term rentals from four weeks: one service visit per week is included in the weekly price, at no extra charge and without you having to request it. Short-term rentals for one to five days have no fixed interval; an interim clean is arranged if needed.
What exactly happens on a service visit?
The service team pumps out the tank, cleans and disinfects the cabin and seat, renews the sanitary fluid, restocks toilet paper and checks the technical condition of the unit.
Can I have the unit cleaned more than once a week?
Yes. Additional service visits are agreed with you and charged separately. Often a second cabin is the better solution because it covers the need permanently.
What do I do if the toilet is heavily used between two visits?
Get in touch with us. We then check whether an additional service visit or a second unit makes more sense.
Are consumables restocked on every visit?
Yes, sanitary fluid and toilet paper are part of every service visit.